Refund & Cancellation Policy

Effective Date: September 30, 2025

1. Introduction

HRC Right to Information Trust (“we,” “us,” “our”) appreciates your support through donations and contributions. This Refund & Cancellation Policy explains the rules and procedures regarding donations made via hrcrti.org or other authorized channels.

2. Donations

All donations are voluntary and intended to support the charitable activities of HRC Right to Information Trust, including healthcare, education, social welfare, and awareness programs.
Once a donation is successfully processed, it is non-refundable under any circumstances.
Donations made through payment gateways (e.g., PhonePe, UPI, credit/debit cards) are final.
Donors receive a confirmation email and digital receipt immediately after successful payment.

3. Cancellations

If a donor initiates a payment but the transaction fails or is declined, no funds will be collected, and no action is required.
Any technical errors during the donation process must be reported immediately to support@hrcrti.org. We will assist in resolving the issue but cannot guarantee reversal for already completed donations.

4. Refund Exceptions

Refunds are considered only in rare cases, such as:

Duplicate payment due to technical errors
Payment gateway or bank processing mistakes

All such cases must be reported within 7 days of the transaction. Refunds, if approved, will be processed through the same payment method used by the donor.

5. Contact Us

For any questions or clarifications regarding donations, refunds, or cancellations, please contact us:

HRC Right to Information Trust
3-333/A/A/1, HRC Building, KCR Colony,
Choutuppal Municipality, Yadadri District, Telangana, India
Email: support@hrcrti.org

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